Return Policy
We stand behind every product we sell. Returns are accepted for defective or non-functional items only.
Last updated: June 2025
Our Policy
Tech Depot is committed to selling quality products. We accept returns only when a product is defective, non-functional, or significantly not as described at the time of purchase. We are not responsible for products that are in working condition as sold.
Eligible Returns
- Products that are Dead on Arrival (DOA) or non-functional upon receipt
- Items with a hardware defect present at the time of purchase
- Products that are significantly not as described in the listing
- Items damaged during manufacturing (not carrier or customer damage)
- All defects must be reported within 7 days of confirmed delivery
Non-Returnable Items
- Products in full working condition — we do not accept change-of-mind returns
- Items damaged by the customer after delivery
- Products showing signs of physical damage not present at time of purchase
- Devices that have been tampered with, modified, or repaired externally
- Items returned without prior authorization from our team
- Products past the 7-day defect reporting window
How to Initiate a Return
- Contact our team within 7 days of delivery at hello@techdepot.co
- Provide your order number, a description of the defect, and photo or video evidence
- Our team will review your request and issue a Return Merchandise Authorization (RMA) if approved
- Ship the item back using the carrier and address provided in the RMA
- Returns sent without an RMA authorization will not be accepted
Resolution
- Approved returns will be replaced with the same or equivalent product, subject to availability
- If a replacement is not available, a full refund will be issued to the original payment method
- Refunds are processed within 5–10 business days of receiving the returned item
- Tech Depot reserves the right to verify the defect before issuing any replacement or refund
- Shipping costs for approved defective returns are covered by Tech Depot
Questions About a Return?
If you believe your product is defective or need help with a return, contact our support team:
Email: hello@techdepot.co
Phone: +1 (424) 396-7595
Address: 5983 Malburg Way, Vernon, CA 90058